Frequently Asked Questions
Everything you need to know about your Liberty Shoes experience.
How do I determine the correct shoe size for my order?
We provide a comprehensive size guide on each product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between athletic and formal collections.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn shoes in their original packaging. Simply visit our returns portal to initiate a refund or a free size exchange.
How long does shipping take and how much does it cost?
Standard shipping typically takes 3-5 business days. We offer free shipping on all orders over $75, while a flat rate of $7.95 applies to smaller orders.
Are Liberty Shoes made from genuine leather?
Our premium collection features 100% genuine top-grain leather. We also offer a specialized 'Eco-Step' line made from high-quality vegan leather and recycled materials.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days depending on customs processing.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.